Safer Gambling Controls at Casiku

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Casiku supports safer-gambling controls including deposit, spend and loss limits. These controls are intended to restrict different parts of gambling activity rather than encourage continued play.

Self-exclusion is also supported as a separate control for restricting gambling access. Gambling activity can be monitored as part of player-protection measures, and account controls can include applied limits or account locks where required.

Exact limit values, available periods, self-exclusion durations and account routes should be taken from the current account information. Do not rely on an older settings description or assume a particular control value or duration.

Deposit, Spend and Loss Limits

Deposit, spend and loss limits are separate gambling controls with different purposes. The appropriate control depends on which part of account gambling activity needs to be restricted.

A deposit limit should not be assigned a specific amount or period unless the current account information provides it. The same applies to spend and loss limits.

No universal daily, weekly or monthly value should be assumed, and no fixed activation or change time should be stated without current account information.

Self-Exclusion and Account Access

Self-exclusion is a separate safer-gambling control intended to restrict gambling access. It should not be treated as another version of a deposit, spend or loss limit.

• Use self-exclusion when gambling access needs to be restricted.
• Follow the current account instruction for applying it.
• Review any current status or effect shown after the control is applied.
• Do not rely on an older duration or account-route description.

No fixed self-exclusion duration should be assumed here. Available periods and the exact application process should come from the current account information.

Self-exclusion should be described as a protective control, not as something to reverse or work around in order to continue gambling.

Monitoring and Automated Account Controls

Gambling activity can be monitored as part of player-protection controls. Monitoring can be connected with account measures where a limit or restriction is required.

Account controls can include applied limits or an account lock. These measures should be described neutrally and should not be treated as proof of wrongdoing or as a punishment.

A player-set control and a monitoring-related account control are not the same. A player-set control is chosen through the applicable account process, while a monitoring-related control can be applied where the system determines that an account restriction is required.

Not every monitored account should be assumed to receive a lock or additional limit. The current account status and instruction should determine what applies in an individual case.

Choosing the Right Account Control

The choice of control should follow the restriction that is needed rather than a preferred amount or duration.

• Use a deposit limit to restrict money being deposited into the account.
• Use a spend limit to restrict gambling spend.
• Use a loss limit to restrict losses.
• Use self-exclusion when gambling access needs to stop.
• If an account control already applies, follow the current account instruction connected with it.

No recommendation should be made to increase, remove or weaken a control in order to continue gambling.

Current account information should determine which values, periods and control options are available.

When Control Settings Need Attention

A safer-gambling control can require attention when a limit needs changing, self-exclusion needs to be applied, an account restriction appears or the current instruction does not resolve the issue.

A Limit Needs to Be Changed

If a deposit, spend or loss limit needs changing, use the current account control process and follow any instruction shown for that change.

Do not assume that an increase, decrease or removal takes effect immediately, and do not recommend increasing a limit to continue gambling.

Self-Exclusion Needs to Be Applied

If self-exclusion needs to be applied, follow the current self-exclusion process shown for the account.

Do not invent a duration, menu label or activation control, and do not encourage continued gambling before the exclusion takes effect.

Account Access Is Restricted

If account access is restricted, follow the current account instruction or status. Gambling monitoring and player-protection controls can include account limits or locks where applicable.

A restriction should not be treated as evidence of misconduct, and access should not be assumed to return within a fixed period.

A Control Issue Remains Unresolved

If the current control or account instruction does not resolve the issue, keep the relevant control type and account status available for further assistance.

If the control or account instruction remains unresolved, continue through the customer support options.

Use Current Account Control Information

The types of safer-gambling controls are stable at category level: deposit limits, spend limits, loss limits and self-exclusion are supported, while monitoring can also be connected with account limits or locks.

Other details can depend on the current account process and should be checked there.

• Review the current value of an existing limit where shown.
• Check which limit periods are currently available.
• Use current self-exclusion duration options where provided.
• Follow the current status of an applied control.
• Use current instructions for changing a limit or applying self-exclusion.
• Follow the account route currently presented rather than an older interface description.

This keeps confirmed control types separate from values, durations and account routes that can change.

FAQ – Safer Gambling Questions and Answers

Which Gambling Limits Are Supported?

Deposit, spend and loss limits are supported safer-gambling controls. Their exact values and available periods should be taken from current account information.

What Does a Deposit Limit Control?

A deposit limit restricts money deposited into the account under the applicable control. No specific amount should be assumed unless the current account information provides one.

Is Self-Exclusion Available?

Yes. Self-exclusion is a supported control for restricting gambling access.

Can Gambling Activity Be Monitored?

Yes. Gambling activity can be monitored as part of player-protection controls.

Can Account Limits Be Applied?

Yes. Account limits can be applied where the relevant gambling-control process requires them.

Can an Account Be Locked?

An account lock can form part of applicable gambling controls. This does not mean that every monitored account will be locked.

Are Limit Values and Durations Fixed Here?

No. Exact limit values, periods and self-exclusion durations should be taken from current account information rather than assumed.

What If a Control Issue Remains Unresolved?

Review the current account or control instruction first. If further help is still needed, use the current customer-support process.